Sears Auto Center

Contacts

Address:
3300 Broadway Street, Eureka, CA 95501
Get directions

Website:
searsauto.com

Phone number:
+1 707-441-2928

Categories:
Establishment   Car repair  

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Reviews about Sears Auto Center

• Monica Durant

  Aug, 19 2018
  ★ ☆ ☆ ☆ ☆
  Don't. Just don't. When our brakes went out, well before the warranty expired, we called them up and they told us to drive down in the morning. So we drive 20 miles away on really bad brakes, and they weren't able fit us in, so 20 miles home again on bad brakes. We made an appointment for two days later (not like we need the car or anything) at 8:30 in the morning. He said it would take 2 1/2 hours. We call after 3 hours to find out the wrong part had been delivered and it would be another 2 1/2 hours, and they promise there won't be any problem. (Not they even bothered to call and let us know that the timeline had been doubled.) We wait 3 hours and go down to pick it up. (Should have known better, but we need the vehicle back!) They say it's almost done, so we do some grocery shopping and I left my husband at the shop around 4:30. At one point he couldn't find ANYONE in the building or the garage at one point to find out what was going on. It is now 7:12 and they are not still not working on it. It's a brake job, that we had an appointment for and nearly 11 hours later our vehicle is still up on the rack with no tires. No respect to what else we have going on or how their disregard for keeping to their schedule might affect us. Bull54It. The total disregard we were treated with really frightens me about the quality of work they are providing, especially coupled with the fact that they went out so fast in the first place. NOT USING SEARS AUTO AGAIN. Ever.

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